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ADT Home Security Products

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Guarantee Terms and Conditions

Money Back Service Guarantee
If during the six months following installation, we are unable to resolve any installation/service related concern, we will refund the installation charge and/or any monitoring fees paid. Subject to the terms and conditions of the Residential Systems Customer’s Order between you and ADT Security Services, Inc.

 

System for Life Guarantee
If you move after two years, ADT will install a basic system in your new home, FREE of charge. The basic ADT Safewatch® Pro home security system includes:

 

  • Two door/window contacts.
  • One motion sensor helps detect inside movement.
  • One touchpad that’s as easy to use as a touchtone phone.
  • One interior alarm siren to help warn you.
  • Window stickers and a yard sign to help deter intruders.

Theft Protection Guarantee
The Customer presenting ADT with an ORIGINAL CERTIFICATE will be eligible to receive a reimbursement of up to Five Hundred Dollars ($500.00) of Customer’s homeowners’ insurance deductible (if any), if and only if ALL of the following requirements are met to ADT’s reasonable satisfaction: (i) the property loss was the result of a burglary that took place while Customer’s ADT security system was in good working order and was "on," and while all of Customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window or other area equipped with an ADT detection device and such detection device was not "by-passed"; and (iii) Customer is not in any way in default under the ADT Residential Systems Customer’s Order; and (iv) Customer files a written claim with its homeowners’ insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides ADT with copies of the insurance claim report, proof of insurance payment or settlement, and the police report; and (vii) Customer certifies in writing to ADT (by signing this Original Certificate and presenting it to ADT) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this Original Certificate signed by Customer is required and understands that ADT reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing the ORIGINAL CERTIFICATE, Customer certifies to ADT that all of the foregoing requirements have been satisfied.